This privacy notice applies between you, the visitor to this website, and/or user of our services and Soltherm External Insulations Ltd, the owner and provider of this website.
Soltherm External Insulations Ltd ("Soltherm") acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA514271.
Soltherm takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:
• We only ask you for information which we genuinely need in order to provide you with a better service, for example your name, telephone number and e-mail address if you want to enquire about our services; and
• Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and
• Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.
This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at:
Soltherm External Insulations Ltd
Challenge House Sherwood Drive,
Bletchley, Milton Keynes,
Important Information Regarding Our Website and Services
This Privacy Notice applies only to the website of Soltherm External Insulations (https://www.e-soltherm.com/) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.
Information Collection on Our Website:
• Google Analytics. We use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their Privacy Notice on their website.
• Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.
Data Requested From You
In line with our principles, in addition to electronic data automatically collected when you use our website, in order to provide you with a service or to respond to any questions or queries you may have, we may request and collect the following data from you:
(a) Your name; and
(b) Your contact Information such as email addresses and telephone numbers.
Data provided to us through our contact form, or where you e-mail us, is processed by us with your consent. You may remove your consent at any time by contacting us using the information given in this Privacy Notice.
Where you enter into a contract with us, or you request us to take steps at your request prior to entering into a contract, we process your data under that contract. Additional contractual terms and conditions will apply to your contract with us.
Our Use of Your Data
Where you have requested we provide you with a service, we will keep your data for the purposes of providing that service or for other closely related purposes. For example, where you purchase a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service to you. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this Privacy Notice.
We will only provide you with marketing information where you consent to this, and you can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details set out above.
Third Party Access to Your Data
We strive to keep third party access to your data to a minimum. However, data provided by you to us may in some circumstances need to be passed to third parties which we use for the running of our business. Information passed to third parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties for us will be processed within the terms of this Privacy Notice and in accordance with the General Data Protection Regulation.
Your Access to Your Data which is Held by Us
Under the General Data Protection Regulation you have certain rights as regards the personal data we hold on you. Where you would like to exercise these rights, you can do so by using a Subject Access Request or (‘SAR’).
In a SAR you can ask us if we hold personal data on you, and if so, request a copy of that data. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge for the provision of this information.
You can also use a SAR to:
• ask us to rectify data on you which is incorrect;
• ask us to stop processing data on you;
• ask us to delete the data we hold on you;
• ask us to stop processing your data;
• ask us to transfer your data to another Data Controller/provide you with your data in a machine readable format;
• object to us processing your data (including for use in direct marketing); and
• exert rights in relation to automated decision making and profiling.
We will reply to all requests as soon as possible, and in no event later than one month. Not all of these rights may be available to you, and will depend on the lawful basis we process your information.
For more information on your rights under The General Data Protection Regulation, please see
Transfers outside the European Economic Area (‘EEA’)
Some of our third party service providers may be located out-with the EEA. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this Privacy Notice.
Changes to Our Privacy Notice
Although any changes are likely to be minor, we reserve the right to change and update this Privacy Notice as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this Privacy Notice. As and when any changes occur, they will be set out on a change log. There are currently no changes.
Right to Lodge a Complaint
Our supervisory authority is the ICO and you have the right to lodge a complaint with them if you do not feel we have adequately upheld your rights under the GDPR. Contact details for the ICO can be found www.ico.org.uk.
In addition to complaining to the ICO, where you feel we have breached your rights and the privacy of your data, you are also entitled to pursue action against us in the courts or other legitimate legal forums, such as arbitration or dispute resolution.
Governing Law and Jurisdiction
This Privacy Notice governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.
WHAT ARE COOKIES
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
1. Essential Cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify members and ensure they can access the member only pages. If a member opts to disable these cookies, the user will not be able to access all of the content available.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site (if you do so), and recall your customisation preferences, such as the latest version of a product that you saw. We may also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
4. Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
YOUR CHOICES REGARDING COOKIES
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
FIND MORE INFORMATION ABOUT COOKIES
You can learn more about cookies and the following third-party websites:
Network Advertising Initiative:
Soltherm External Insulations Ltd
Challenge House Sherwood Drive,
Bletchley, Milton Keynes,
Soltherm offer training programs for EWI installers, allowing them to familiarise themselves with the Soltherm systems and products.
Soltherm offer topical and relevant CPD’s, online or in person, so specifiers can boost their professional development whilst working their required hours.
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Soltherm operate an industry leading NBS specification service, ensuring we completely understand your needs and use our expertise to guarantee the correct specification for your project.
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Soltherm have an in-house team of experts who are able to produce computer generated images to give you an idea of how your finished property will look.
Soltherm’s qualified engineers can conduct wind load calculations in a very quick time frame. Keep your projects on time and your specifications accurate.
Soltherm’s in-house funding experts are able to provide a quick, simple and robust OJEU compliant route to market, which offers great value by charging one of the lowest framework fees currently on the market.
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